CONTACT MILAN CANDLES
Choose how you would like to connect with the house.
For general enquiries, order support, or information, contact us directly:
For brief questions or direct messages, you may also reach us on Instagram:
@milancandles
For order related matters, please include your order number in your message.
PRESS AND PARTNERSHIPS
For all press enquiries, collaborations,
or brand partnerships:
CORPORATE GIFTING
For corporate gifting, private orders, or large volume enquiries, email:
Frequently asked questions
CANDLE CARE AND COMPOSITION
Milan candles are hand poured using a coconut soy wax blend with beeswax.
This composition was chosen for its clean burn, stability, and ability to carry fragrance without distortion.
The result is a controlled, even burn designed to perform consistently over time.
All Milan candles are hand poured in California, United States.
Each candle has an approximate burn time of 50+ hours, depending on use and care.
Store in a cool, dry place away from direct sunlight when not in use.
Trim the wick before each use.
Maintain a length of approximately ⅛ inch.
This supports an even burn and reduces excess soot.
Do not burn for more than four hours at a time.
Allow the candle to cool completely before relighting.
Never leave a burning candle unattended.
Keep away from flammable materials.
Do not extinguish with water.
If a candle burns excessively, extinguish carefully and allow it to cool.
SHIPPING AND ORDERS
We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover.
Shipping timelines and available delivery options are shown at checkout based on your location.
Domestic and international delivery times vary.
Please allow additional time during holidays or high volume periods.
Milan does not offer returns, exchanges, or refunds.
All sales are final.
If your order arrives damaged or incorrect, contact info@milancandles.com within 48 hours of delivery so we can review the issue.
You will receive an order confirmation email after purchase.
Once your order ships, tracking information will be sent to the same email address.
Please check your spam or promotions folder.
If you still cannot locate it, contact info@milancandles.com with your name and order details.
Order modifications or cancellations may be requested within 24 hours of purchase, provided the order has not yet shipped.
Once an order has shipped, it cannot be changed.
Contact info@milancandles.com with your order number and a brief description of the issue.
Our team will review and respond.
MILAN'S MISSION
Milan’s Mission operates across three pillars:
Readiness. Rescue. Rehabilitation.
Further details are available on the Milan's Mission page.
Fifteen percent of profits support Milan’s Mission and its ongoing work addressing sex trafficking through direct action and long term rehabilitation.
This structure is integrated into the house, not added later.
CORPORATE, WHOLESALE, AND ACCESS
Yes.
For corporate gifting, private orders, or large volume enquiries, contact partnerships@milancandles.com
Wholesale availability is limited and evaluated on a case by case basis.
Enquiries may be directed to partnerships@milancandles.com
Availability varies.
We do not provide restock dates.
To be notified when an item returns, join our mailing list.