Refund policy

Final Sale

All sales are final once an order has shipped. We do not accept returns or exchanges for change of mind after shipment.

Cancellation Requests Before Shipment

If you need to request a cancellation before shipment, contact us immediately at info@milancandles.com with your order number. We cannot guarantee that a cancellation request can be completed. Once an order has shipped, the sale is final.

Damaged, Defective, or Incorrect Items

Visible damage occurring in transit must be reported to info@milancandles.com within 24 hours of delivery. Include your order number and clear photographs of the item, packaging, and shipping label. Please retain all packaging until the claim is resolved. We will review the claim and confirm the available remedy.

If you receive an incorrect item or believe an item is defective for a reason other than transit damage, contact us promptly at info@milancandles.com so we can review the issue.

Gift Cards

Gift-card purchases are final except where applicable law requires otherwise. Purchased Milan gift cards do not expire and are not subject to dormancy or service fees. California holders may request cash redemption of a remaining balance under $15.

Legal Rights

This policy does not limit any right or remedy that cannot be waived under applicable law.