Frequently Asked Questions

Available destinations and shipping charges are shown during checkout before payment.

Delivery estimates, when available, are shown during checkout and in your order confirmation.

Report visible transit damage to info@milancandles.com within 24 hours of delivery with your order number and photographs. Review the Refund Policy for details.

Each Chapter has its own number, name, and fragrance profile within The House of Becoming.

Use Find Your Number to compare the seven Chapters by room, season, scent, and occasion.

Current availability is shown on each product and collection page. Explore other available Chapters or use the selection guide; Milan does not promise a restock date.

The Milan Gift Card is delivered digitally to the email address supplied during purchase.

Yes. Enter the recipient email, optional message, and delivery date on the Gift Card page.

Choose by the recipient, room, occasion, or meaning you want to mark. When preferences are unknown, a Milan Gift Card keeps the choice with the recipient.

Yes. Begin with the Corporate Gifting inquiry. Availability, quantity, timing, and terms are confirmed only in writing.

All sales are final once an order has shipped, subject to applicable law. Review the current Refund Policy before purchase.

Review the Privacy Policy and use Privacy Choices where applicable.

Reach Milan through the Contact and Gifting page.