Frequently Asked Questions

Complimentary standard shipping is included within the United States. Any available international destinations, services, and rates are shown at checkout before payment.

Orders leave Milan within 72 hours of receipt. Estimated transit timing is shown at checkout based on the destination and selected service. Tracking follows by email.

Report visible transit damage to info@milancandles.com within 24 hours of delivery with your order number and photographs. Review the Refund Policy for details.

Each Chapter has its own number, name, and fragrance profile within The House of Becoming.

Use Find Your Number to compare the seven Chapters by room, season, scent, and occasion.

Current availability is shown on each product and collection page. If a Chapter is between pourings, join its waitlist and Milan will write when it returns. You can also explore an available Chapter or use Find Your Number for the closest fit.

The Milan Gift Card is delivered digitally to the email address supplied during purchase.

Yes. Enter the recipient email, optional message, and delivery date on the Gift Card page.

Choose by the recipient, room, occasion, or meaning you want to mark. When preferences are unknown, a Milan Gift Card keeps the choice with the recipient.

Yes. Begin with the Corporate Gifting inquiry. Availability, quantity, timing, and terms are confirmed only in writing.

All sales are final once an order has shipped, subject to applicable law. Review the current Refund Policy before purchase.

Review the Privacy Policy and use Privacy Choices where applicable.

Reach Milan through the Contact and Gifting page.